Answer:
To generate objective knowledge about any area it is important to use the scientific method. The scientific method uses measurement, analysis, observation, and experimentation to obtain objective data to validate the hypotheses and generate knowledge.
In this case, City University carried out a scientific investigation to verify that its students were happy throughout the time in the university. For the investigation, they used an instrument that evaluates satisfaction. The results indicate that the senior-students are happier than the first-year students, for that the university officials conclude that the students are happier when they attend university for a longer time. This is convenient to attract new students and not change to another study center.
I hope this information can help you.